Privacy & Refund Policy

1. Introduction

Welcome to GoCleva, a product developed by Simplex-ai, an emerging brand in Nigeria focused on providing high-quality digital solutions. This Privacy and Refund Policy explains how we collect, use, and safeguard your personal information when you visit our website at GoCleva, and outlines our approach to refunds for digital purchases.

2. Information We Collect

• Personal Information: Includes your name, email address, and any other information you provide when registering on our platform or making a purchase.
• Usage Data: Information about your interactions with our site, such as IP address, browser type, and browsing patterns.
• Cookies: We use cookies and similar technologies to enhance your browsing experience.

3. How We Use Your Information

• To provide, maintain, and enhance our platform and services.
• To communicate with you regarding updates, newsletters, and support.
• To analyze user behavior and improve site functionality.
• To ensure the security of our website and protect against unauthorized access.

4. Data Security

We implement appropriate measures to secure your personal information against unauthorized access and disclosure. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee complete security.

5. User Rights

• Access: You may request access to your personal information held by us.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You have the right to request deletion of your personal data, subject to certain legal limitations.

6. Cookies and Tracking Technologies

We use cookies to improve user experience and understand site interactions. You can control your cookie preferences in your browser settings. Note that disabling cookies may affect certain functionalities of the site.

7. Children’s Privacy

GoCleva is not intended for users under the age of 13. We do not knowingly collect information from children under 13. If we become aware of such data, we will take steps to delete it promptly.

8. Refund Policy

GoCleva Refund Policy: Purchases on GoCleva are backed by a 30-day refund guarantee, applicable to digital products only. Please read the conditions below carefully to understand eligibility requirements.

Conditions for Refund

• Within 30 Days: Requests must be made within 30 days of the purchase date.
• Proof of Purchase: You must provide a valid receipt or transaction ID.
• Product Discrepancy: Refunds are only granted if the product significantly differs from its description, is unsafe or unusable, or violates advertised guarantees.

Refund Exemptions

• Products with a Simplex-ai Quality Seal.
• Tickets or registrations for virtual or offline events.

How to Request a Refund

To request a refund, please email our support team at support@gocleva.com | clevasupport@gocleva.com | contact@gocleva.com with details of your purchase and any supporting documentation.

9. Changes to This Policy

We may update this Privacy & Refund Policy periodically. All updates will be posted here with an updated effective date. Please review it regularly to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns, please contact us:

GoCleva
Lagos, Nigeria
Miami, USA
support@gocleva.com