1. Introduction
Welcome to GoCleva, a product developed by Simplex-ai—an emerging brand in Nigeria dedicated to providing
high-quality digital solutions. This policy explains how we collect, use, and safeguard your personal
information when you visit our website and outlines our approach to refunds for digital purchases.
2. Information We Collect
- Personal Information: Your name, email address, and any details you provide when
registering or purchasing.
- Usage Data: Information on your interactions with our site, including IP address,
browser type, and browsing patterns.
- Cookies: We use cookies and similar technologies to enhance your experience.
3. How We Use Your Information
- To provide, maintain, and improve our platform and services.
- To communicate updates, newsletters, and support information.
- To analyze user behavior and enhance site functionality.
- To ensure the security of our website and protect against unauthorized access.
4. Data Security
We implement robust measures to secure your personal information from unauthorized access or disclosure.
However, no internet-based transmission is completely secure.
5. User Rights
- Access: You can request access to your personal data held by us.
- Correction: Request corrections for any inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal limitations.
6. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience and track interactions on our site. You can adjust your
cookie settings via your browser, although this may impact some functionalities.
7. Children’s Privacy
GoCleva is not intended for users under 13. We do not knowingly collect data from children under 13. If such
data is inadvertently collected, we will promptly delete it.
8. Refund Policy
Conditions for Refund
- Within 30 Days: Refund requests must be made within 30 days of purchase.
- Proof of Purchase: A valid receipt or transaction ID is required.
- Product Discrepancy: Refunds are issued only if the product significantly differs from
its description, is unsafe, or unusable.
Refund Exemptions
- Products with a Simplex-ai Quality Seal.
- Tickets or registrations for events, virtual or offline.
How to Request a Refund
To request a refund, please email our support team at
support@gocleva.com,
clevasupport@gocleva.com, or
contact@gocleva.com with your purchase details and supporting
documentation.
9. Changes to This Policy
We may update this Privacy & Refund Policy periodically. All updates will be posted with a new effective
date. Please review this policy regularly to stay informed.
10. Contact Us
If you have questions or concerns, please contact us at:
GoCleva
Lagos, Nigeria
Miami, USA
support@gocleva.com